Injustice Refund: How In-Game Purchase Refunds Actually Work

Getting an Injustice refund is a platform matter rather than a game matter, and almost every piece of confusion about it comes from not knowing that.

The game publisher does not take your money. Google or Apple does, then passes a share on. So the entity that can reverse the transaction is the store, not the studio — which means the first hour after an unwanted purchase should be spent somewhere different from where most people spend it.

This guide covers how the process actually works, what genuinely qualifies, and one option that is far more dangerous than it appears.

Who you are actually asking

When you buy something inside the game, the payment is processed by the app store attached to your device. The game receives a confirmation that an entitlement was granted; it never handles your card.

Two practical consequences follow.

Game support generally cannot refund you. They may be sympathetic and they may occasionally restore an item, but reversing a payment is not something they are positioned to do. Writing to them first usually burns time you do not have.

The store rules govern, not the game rules. Whatever the game says about purchases being final is secondary to your store consumer rights, which in some jurisdictions are considerably stronger than either party advertises.

The windows are short

Refund windows for digital purchases are measured in days, not weeks, and they vary by store, by purchase type and by region. Some are self-service for a brief initial period and become a manual review afterwards.

Because those policies change and differ by territory, the useful advice is not a number: check your store current policy immediately and act the same day. Any specific figure quoted on a third-party page, including this one, risks being out of date by the time you read it.

The one rule that does not change is that delay only ever hurts. Nearly every unsuccessful refund we hear about involves somebody who waited a week deciding whether to bother.

What genuinely qualifies

Cases vary enormously in strength, and knowing where yours sits prevents both wasted effort and unnecessary pessimism.

The randomised pack row is worth dwelling on, because it generates the most attempts. Buying a pack purchases a chance, and receiving a poor result is the chance resolving — not a fault. Whether that is a reasonable thing to sell is a separate argument; it is not a refundable one. The booster pack guide covers how to avoid being in that position.

Requesting one properly

The form of the request matters more than people expect, and the same principles apply on either store.

1. Go to the store, not the game. Order history, then the specific transaction.
2. Be accurate about what happened. Stores process enormous volumes of these and inconsistencies are noticed.
3. Choose the closest reason honestly. Selecting a stronger-sounding category that does not apply tends to backfire, because the review checks it.
4. Keep it short. One or two sentences. Long explanations do not help.
5. Say plainly if a child made the purchase. This has its own route and is treated seriously; bury it in a paragraph and it gets missed.
6. Do not submit repeatedly. Stores track refund frequency per account, and a history of requests weakens future ones considerably.

That last point is genuinely important and rarely mentioned. Your refund history is a factor. Somebody who has requested several is far less likely to succeed on a legitimate case later, which means refunds are worth reserving for situations that actually warrant them.

What weakens your case

Using the item first. Consuming currency or fielding a character before requesting undermines a claim that you did not want it.

Waiting. Every day reduces the chance, and after the window it is no longer a decision anybody is empowered to make.

Contacting the game first. Not fatal, but it costs days you may not have.

A pattern of prior requests. As above — this is the quiet one that closes doors.

The chargeback option, and why to be careful

If the store refuses, some people escalate to their bank and dispute the charge directly. This works, in the narrow sense that the money often comes back.

It also carries a consequence that is much larger than the disputed amount: a chargeback against an app store frequently results in the entire store account being suspended. Not the game account — the store account, and everything attached to it. Every app you have bought, every subscription, every purchase across every title, on every device signed into it.

Weigh that honestly. Reversing one purchase at the cost of your whole store account is almost never a good trade, and people who do it in frustration are frequently unaware the consequence exists.

Reserve it for genuinely unauthorised charges — a stolen card, fraud, a transaction you had nothing to do with — where the dispute is the appropriate mechanism rather than a way around a refused refund.

Refunds after a ban

Worth its own section because people ask, and the answer is not what anyone wants.

If an account is actioned for a terms-of-service breach, purchases made on it are generally not refunded. The store position is that the items were delivered as described; the publisher position is that the account was penalised for the account holder conduct. Neither leads anywhere useful.

By the time a ban arrives, the refund window on most of those purchases has closed anyway.

This is one of the real, quantifiable costs of modifying an account you have spent real money on, and it is the sort of thing that gets skipped in the excitement of ordering. Our guide on what happens after a ban covers the wider aftermath, and whether mods are safe sets out why purchase history should influence which account you choose.

Preventing the need

Cheaper than any refund process.

Require authentication for every purchase. A password or biometric confirmation on each transaction eliminates most accidental buys and nearly all unauthorised ones.

Set up family controls on any device a child uses. This is the single most effective prevention, and the cases it prevents are the ones people find most distressing.

Do not store payment details on a shared device.

Wait before buying. Most regret comes from purchases made during a countdown. If an offer is genuinely good it is still good after a night, and the shop guide for new players explains why those timers are information about the seller rather than about the value.

Check what you are buying. Particularly with randomised contents — judge by the most likely outcome rather than the best one, and the question of a refund rarely arises.